Frequently asked questions

Orders and payment

Which payment methods can I use?

You can see all available payment methods at checkout. Payment is processed securely through Shopify.

Can I cancel my order?

Contact us as soon as possible at support@sqrsthlm.se. We can cancel as long as the order has not shipped.

Shipping and delivery

How long does delivery take?

Allow 5–8 working days from order to delivery within Sweden and Denmark. Other European countries may take a few days longer. You will receive a tracking number by email once your order has shipped.

Where do you ship?

We ship to Sweden, Denmark and the rest of Europe.

Is shipping free?

Yes, from 750 SEK in Sweden and from 1,100 SEK in the rest of Europe. Below that, the shipping cost is shown at checkout before you pay.

Will I have to pay customs or extra fees?

VAT is included in the price for customers in the EU. For deliveries outside the EU (for example Norway, Switzerland and the UK) import duties or taxes may apply on arrival.

Returns

Can I change my mind?

You have a 14-day right of withdrawal. For hygiene reasons, only unopened products can be returned. Email support@sqrsthlm.se with your order number and we will tell you what to do. Please do not send anything back before we have replied. See our refund policy for details.

My product arrived damaged. What do I do?

Write to support@sqrsthlm.se within 14 days of delivery with your order number and photos of the product and the packaging, and we will help you.

Products

In what order should I use the products?

Cleanse first, then use serum or gel, then cream or oil. Follow the instructions on each product and avoid the eyes.

Where are the products made?

In Europe. The brand and the packaging are designed in Stockholm.